services

  • Key facts from ANEC European cross-border travel and tourism research project

  • ANEC position on the European Commission Green Paper - An integrated parcel delivery market for the growth of e-commerce in the EU

  • ANEC preliminary Position Paper on Accommodation Safety

  • ANEC comments on CEN Workshop Agreement on quality criteria for health checks

  • Main consumer expectations from CEN Workshop Agreement on quality criteria for health checks

  • Hotel Fire Safety in the EU - The Consumer perspective, paper for the Segurhotel Congress, October 2010

  • ANEC Response to COM(2010) 352/final ‘Europe, the world's No 1 tourist destination - a new political framework for tourism in Europe’

  • ANEC’s contribution to the Commission’s consultation on the implementation of the Services Directive

  • ANEC comments on CEN Horizontal European Services Standardisation Strategy (CHESS)

  • ANEC preliminary Position Paper on Consumer Requirements in Tourism Services

  • ANEC comments on AFNOR feasibility study on residential homes for older people

  • ANEC comments on feasibility study on services for resident persons (home services)

  • ANEC comments on NEN/SN feasibility study on smart house services for elderly and disabled persons

  • ANEC comments on AFNOR feasibility study on accessibility to tourism and transport services to disabled people

  • Speech by N. Klemola at European Parliament Workshop on Hotel Safety, 3 July 2008

  • Presentation by N. Klemola at European Parliament Workshop on Hotel Safety, 3 July 2008

  • ANEC statement on revision of Council Recommendation on fire safety in hotels

  • Position de l'ANEC sur la normalisation des services

  • ANEC position on service standardisation

  • ANEC position on the Commission’s proposal to revise the Postal Directive

  • ANEC comment on the European Commission Public consultation on postal services: part 2

  • Questionnaire on the future of postal standardisation 2005

  • ANEC comments on the WIK Presentation “The evolution of the regulatory model for European Postal Services”, 26 April 2005