Tuesday, 8 November 2022, 15:30 CET (Brussels time), Zoom
We are pleased to invite you to a new and very topical ANEC webinar, “Support all consumers through the cost-of-living crisis: ISO 22458, the global standard mutually benefitting companies and customers”.
This 1-hour webinar will cover,
- the background to the ISO 22458:2022 standard
- what is consumer vulnerability and why is it important for organisations to understand and address vulnerability, especially now, in the context of the cost-of-living crisis?
- requirements and good practice guidelines for the design and delivery of inclusive service
- interactive Q&A sessions.
The presenters will be Julie Hunter, Chair of the Consumer & Public Interest Network (CPIN) and ANEC’s Deputy Secretary-General, Chiara Giovannini.
Join us at 15.30hrs (CET Brussels time) on Tuesday, 8 November by clicking on the link: https://us06web.zoom.us/j/82139886697.
Link to the webinar presentation slides: https://bit.ly/3NSQ9te.