Tuesday, 8 November 2022, 15:30 CET (Brussels time), Zoom

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We are pleased to invite you to a new and very topical ANEC webinar, “Support all consumers through the cost-of-living crisis: ISO 22458, the global standard mutually benefitting companies and customers”.

This 1-hour webinar will cover,

  • the background to the ISO 22458:2022 standard
  • what is consumer vulnerability and why is it important for organisations to understand and address vulnerability, especially now, in the context of the cost-of-living crisis?
  • requirements and good practice guidelines for the design and delivery of inclusive service
  • interactive Q&A sessions.

The presenters will be Julie Hunter, Chair of the Consumer & Public Interest Network (CPIN) and ANEC’s Deputy Secretary-General, Chiara Giovannini.

Join us at 15.30hrs (CET Brussels time) on Tuesday, 8 November by clicking on the link: https://us06web.zoom.us/j/82139886697.

Link to the webinar presentation slides: https://bit.ly/3NSQ9te.  

Wednesday, 14 September 2022, 14:00 – 15:30 CEST (Brussels time)

ANEC Accessibility Built Environment 14 Sept 2022 1400x788

Last year the European standards organisations CEN and CENELEC adopted the first European Standard on the accessibility and usability of the built environment (EN 17210:2021), after over almost 15 years of work. During this long process, ANEC and EDF supported by technical experts brought the perspectives of consumers and persons with disabilities and advocated for an ambitious standard that could improve the level of accessibility of the built environment in Europe.

This European standard includes functional requirements relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas. This standard is also supported by Technical Reports, and remains in line with an international standard (ISO 21542:2021) which was also adopted last year.

With the adoption of the European Accessibility Act, this standard will be revised to be ensure it fulfils the requirements of this European Directive. Therefore, disability and consumer organisations must get ready to keep engaging in technical discussions about the accessibility of the built environment.

Finally, and also connected to the built environment, another standard in which ANEC and EDF continue working is the EN 81-70 on the accessibility to lifts for persons including persons with disability.

Join us on this webinar to understand the basics of all these standards and how you can use them to advocate for accessibility of the built environment, and how you can get involved in these standardisation developments.


14:00 – Welcome and housekeeping rules – Alejandro Moledo, EDF Deputy Director & Head of Policy

14:05 – Setting the scene – Chiara Giovannini, ANEC Senior Manager Policy & Innovation Deputy, Secretary-General

14:15 – The EN 17210 and its Technical Reports on the accessibility and usability of the built environment – Monika Klenovec, Architect and access consultant, member of the Technical Committee responsible for EN 17210

14:35 – Q&A

14:40 – The EN 81-70 on accessibility of lifts for persons with disabilities – Isabella Steffan, Architect and Ergonomist, member of the Technical Committee responsible for EN 81-70 and EN 17210

15:00 – Q&A

15:10 – Standardisation request of the European Accessibility Act and how to get involved – Chiara Giovannini

15:15 – How can you make use of these standards? – Alejandro Moledo

15:20 – Q&A

15:30 – Closing

This event will provide International sign interpretation and real-time captioning in English.

Registration: https://us06web.zoom.us/webinar/register/WN_p26zpYHVRiiK5Yn4PwqewA.

Thursday, 10 March 2022, 10:00 to 10:30 CET (Brussels time), Zoom

We would like to invite you to the upcoming webinar "How do standards benefit consumers?", organised by CEN-CENELEC, with a speaker from ANEC. Below please find more information, including the details how to register.

ANEC position on standards and AI


This year the EU Single Market turns 30 and European standardization has been one of its success stories. EU standards are often invisible, but they are vital and everywhere, making consumers’ lives safer, fairer and easier. The pace of change in this rapidly evolving world means standards have a crucial role to play in engaging with a broad range of stakeholders in an open and neutral process to anticipate future business and societal needs for standardization.

In light of World Consumer Rights Day celebrated the 15th March, this 30-minutes webinar will teach you more about CEN and CENELEC product safety standards, together with ANEC, the European consumer voice in standardization.


Claire DALIER, Project Manager ‘Energy & living’ at CEN-CENELEC

Tania VANDENBERGHE, Senior Programme Manager at ANEC, The European consumer voice in standardisation

Register: https://cencenelec.zoom.us/webinar/register/WN_QEjiajasTF6n1Kls4p5Otg

Should you have further questions about the webinars, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..